Wound dressings are a specialized form of medical supplies, due to the nature of these products, we cannot accept returns or exchanges. We take great care to ensure you receive exactly what you ordered.
If you need to return an item due to our error, please Contact Us with your order number and details about the error. We will correct it immediately. We'll also pay the return shipping costs if the return is a result of our error or you received an incorrect or defective item, etc.
*All returns due to our error must have an approved Return Authorization Number and be received in our warehouse within 15 days of the original delivery date.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to any address in the United States. All orders are shipped via USPS 2-3 Day Priority shipping for a $9 Flat Rate shipping fee. When you place an order, the shipping fee will be charged at checkout. There is one fee for the entire order. You will receive an email with the USPS tracking number once your ordered has processed.
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